Octopus Energy

How to contact Octopus Energy

First, let’s answer a simple question. How to contact Octopus Energy if you have a customer services query or want to make a complaint. You can find their contact page here which details multiple ways to contact them, however we have listed the most important details below.

By phone

Domestic energy customers can call them on 0808 164 1088

Business energy customers can call them on 020 3389 5613

Lines are open

By email

For domestic enquiries you can email them on hello@octopus.energy or 

For business enquiries you can email them on business@octopus.energy or

For complaints the email address is:  issueresolution@octopus.energy

Octopus Energy Tariffs

Octopus Energy have a range of tariffs available for a wide variety of customers, including those with electric vehicles, solar panels and heat pumps. Below, is a live list of the cheapest Octopus Energy tariffs available on the market today:

For comparison purposes, energy prices shown above are based on the London region ONLY. Prices may vary depending on the region you live in. To see the best deals for where you are, run a comparison using our Ofgem approved energy comparison service.

Octopus Energy Reviews

Octopus Energy currently scores an average of 4.8 out of 5 on Trust Pilot.

Overall, Octopus Energy are a fantastic energy company when it comes to customer service with 89% of people rating them five stars.

About Octopus Energy

The company is backed by Octopus Investments, one of the UK's fastest growing investment management companies with some £5 to £6 billion in assets under management. Octopus Investments specialises in raising capital through Venture Capital Trusts and Investment funds and invests directly in companies and assets, with a particular focus on smaller companies, healthcare, property finance and, of course, energy.

In the energy sector Octopus Investments is the UK's largest investor in solar farms, and has also invested significantly in wind generation, in anaerobic digestion plants, and in "rapid response" gas generation (gas generation plants used to balance the energy supply side when there is no wind and sun).

Octopus Energy entered the market with the belief that the energy business they wanted to create would be better for customers (simpler, more transparent and honest), better for the planet and better value.

They are attacking these goals by;

• Doing away with lock in contracts
• Offering a true green tariff that combines 100% renewable electricity with full carbon offset on the gas side.
• Focusing on the use of technology to create a leaner, lower cost and more responsive business.

Octupus Energy is of course not the first energy supplier to come to market with these ambitions. Co-operative Energy made a lot of similar promises about "always offering fair prices" and being "committed to a sustainable world" and look where Co-operative energy ended up.

However, having met the Company and seen their operations, coupled with the management team and financial backing that they have put in place indicates that this is one of the new energy suppliers that could actually make a difference.

What is the Octopus Energy fuel mix?

Octopus energy relies on 100% renewable energy sources.

Here is Octopus Energy's fuel mix for the period April 1, 2022 to March 31, 2023 compared to the GB average.