Home Energy is a family-owned energy supplier dedicated to delivering affordable energy alongside exceptional customer service. With a commitment to transparency and simplicity, Home Energy ensures that managing your energy usage is straightforward, using a user-friendly online platform and app. Customers can rely on clear communication, with no hidden fees or complicated jargon.
As part of the Net Zero Planet Group, Home Energy is also dedicated to sustainability, supporting the transition to a greener future and contributing to the goal of Net Zero by 2050. For those seeking a reliable, customer-focused energy provider, Home Energy offers a trusted and hassle-free experience.
There are 3 ways in which you can do this:
You can chat with them from their 'Help' page. Opening hours for live chat are as follows:
Monday - Friday 09:00 - 17:00
Saturday Closed
Sunday Closed
Telephone Number: 08000927407
Send an email to: hello@homeenergy.co.uk
Home Energy currently scores an average of 4.5 out of 5 on Trust Pilot.
Home Energy do not reply to any of their reviews and it is important to know that they have a number of poor reviews in recent weeks at time of writing.
Home Energy sources its electricity from a combination of primary fuels, including natural gas, nuclear, coal, and renewables such as wind, hydro, and solar power. Energy suppliers purchase electricity from generators, who in turn produce that electricity from different fuel sources. The proportion of each fuel in the electricity a supplier buys and sells makes up their fuel mix.
Here is Home Energy’s fuel mix for the period April 1, 2023, to March 31, 2024, compared to the UK average:
| Fuel | Electricity supplied by Home Energy | Average for GB |
|---|---|---|
| Coal | 6.3% | 3.4% |
| Natural Gas | 35% | 39.3% |
| Nuclear | 12.7% | 13.9% |
| Renewable | 43.2% | 40.8% |
| Other | 2.8% | 2.6% |
| Total | 100% | 100% |
| CO2 emissions (g/kWh) | 171 | 199 |
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