Home Energy is a small, independent UK energy supplier focused on affordable energy and straightforward customer service. It keeps things simple, with a short tariff range, no exit fees on its variable tariff, and an online account and app for managing your energy.
Home Energy is part of the Net Zero Planet Group, which also runs One Business Energy and One Business Water, and says it is committed to supporting the UK's move to Net Zero by 2050.
Home Energy is a small supplier that competes mainly on price, with a simple variable tariff and no exit fees. It is too small to feature in the Which? or Citizens Advice rankings, so there is less independent data on its service than for bigger suppliers. Compare its prices against the wider market before you switch.
| Company detail | Home Energy |
|---|---|
| Founded | 2016 |
| Parent company | Net Zero Planet Group |
| Head office | London |
| Tariffs offered | Fair Variable, for dual fuel or electricity only |
| Exit fees | None on variable tariffs |
| Trustpilot rating | 4.1 out of 5 from around 870 reviews |
| Which? and Citizens Advice | Not included, as it is too small to be ranked |
| Warm Home Discount | Yes, £150 for eligible customers in 2026/27 |
| Smart meters | Supported, with an in-home display and app |
| Phone | 0800 092 7407 |
Jump to a section:Contact detailsTariffsReviewsFuel mixShould I switch?FAQs
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There are three ways to get in touch with Home Energy.
| Contact method | Details |
|---|---|
| Live chat | Through the Home Energy help page 9am to 5pm, Monday to Friday Closed at weekends |
| Phone | 0800 092 7407 |
| hello@homeenergy.co.uk |
Home Energy keeps its range short. Its main tariff is Fair Variable, which is available as dual fuel or electricity only.
| Tariff | What it offers |
|---|---|
| Fair Variable | A standard variable tariff with no fixed term and no exit fees. Prices can go up or down. Available as dual fuel or electricity only. |
| Pay on Bill Fair Variable | The same variable tariff for customers who prefer to pay when they receive their bill rather than by Direct Debit. |
| Fixed | Home Energy has offered 12-month fixed deals in the past, but none were available as of September 2026. |
Tariff details correct as of September 2026. Prices vary depending on the region you live in and your own gas and electricity usage, so run a comparison to see current rates.
Home Energy scores 4.1 out of 5 on Trustpilot from around 870 reviews. Most are positive, with 72% of reviewers giving five stars, but around 19% give just one star, so experiences are mixed. Home Energy now replies to the large majority of its negative reviews.
Its app is less well reviewed, with average ratings of around 2 out of 5 on both the App Store and Google Play, although from a small number of ratings.
Why no Which? or Citizens Advice score? Both organisations only rank suppliers above a certain size. Home Energy is too small to be included, so Trustpilot reviews are the main guide to its customer service.
Home Energy sources its electricity from a combination of primary fuels, including natural gas, nuclear, coal and renewables such as wind, hydro and solar power. Energy suppliers buy electricity from generators, who produce it from different fuel sources, and the proportion of each fuel makes up a supplier's fuel mix.
Here is Home Energy's fuel mix compared to the UK average:
| Supplier | Coal | Gas | Nuclear | Renewable | Other | CO2 (g/kWh) | Nuclear Waste (g/kWh) |
|---|
Home Energy may suit you if you want a simple variable tariff with no exit fees, and its prices come out well for your postcode. It also takes part in the Warm Home Discount scheme.
Bear in mind that it is a small supplier with limited independent data on its service, a short tariff range with no fixed deals currently available, and a poorly rated app. If you want the certainty of a fixed price, or a specialist tariff for an EV or heat pump, you'll need to look elsewhere.
As always, compare prices using your own postcode and usage before you switch.
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Home Energy is part of the Net Zero Planet Group, which also owns One Business Energy and One Business Water.
No. Its Fair Variable tariff has no exit fees, so you can switch whenever you like.
Not at the moment. Home Energy has offered 12-month fixed deals in the past, but as of September 2026 its only tariffs are variable. See our fixed price energy guide if you want to lock in your rates.
Yes. Home Energy takes part in the Warm Home Discount scheme, which gives eligible customers £150 off their electricity bill for 2026/27. Gas-only customers aren't eligible.
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Last updated: 29 September 2026. Trustpilot rating and tariff details correct as of September 2026. Tariff availability and pricing change frequently, so always confirm current rates through a comparison using your own postcode and consumption.
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